Harvest to Pour: Business of Beverages

Drip City Coffee with Sean Terrell: Balancing quality, customer experience, and business growth in coffee

Episode Summary

We sit down with Sean Terrell, the founder of Drip City Coffee in Tulsa, Oklahoma, covers the journey of starting a specialty coffee shop with no prior experience in the industry. Sean discusses the key challenges he faced, such as finding the right location and building a unique brand identity. He also talks about his approach to sourcing coffee beans, investing in technology to improve customer experience, and building a strong team culture through collaborative meetings. The interview provides insights into the strategies and mindset required to succeed in the competitive coffee shop business.

Episode Notes

Key discussion points:

• Sean Terrell's background and inspiration for starting Drip City Coffee
• The early challenges he faced in starting the coffee shop with no prior experience
• How he sourced coffee beans and his approach to roasting
• The unique blend of customers Drip City attracts and their coffee preferences
• How Drip City uses technology to improve customer experience
• The team meetings and collaborative culture at Drip City
• Sean's biggest current challenges, including staffing and trusting his team
• Drip City's plans for expansion and becoming a potential franchise
• Advice for others looking to start their own coffee or beverage business

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